Overall FAQ’s
- Who can the member contact for any Flex Card issues?
- Help! My card was declined for an allowed expense!
- Will I get paper statements in the mail with my balances?
- I heard that Uber/Lyft/DoorDash/GrubHub or other similar companies are working with Medicare Advantage plans to accept Flex Card. Can I use my Flex Card for these services?
- Help! I lost my Flex Card; can I get a new one?
- Can I put my Flex Card on Apple Pay or G-Pay for tap payment?
Over-the-Counter (OTC) Benefit
- Help! I ordered an item and the item is broken/damaged. Can I get this item replaced?
- Help! I went to an approved retailer, I scanned the item with the myTotal Benefits app, and I had funds available in my OTC account. However, my OTC purchase was denied at the register. Can I get reimbursement?
- What if I’m shopping at a grocery store or pharmacy and bring OTC items and non-OTC items to the register. Do I have to do two transactions, one for OTC items and one for non-OTC items?
- I don’t like going to the store and I prefer ordering off a catalog. Can I do that instead?
- How will I know what OTC items are eligible for the OTC benefit?
- Where can I go to purchase OTC items? Can I still go to CVS?
Fitness and Weight-loss
- Help! I forgot to use my Flex Card to pay for my gym membership and paid out-of-pocket first. Can I get reimbursed?
- Help! I’d like to buy some free-weights from a friend or family member on Facebook Marketplace. How do I use my Flex Card to do that?
- Help! It’s January and I still must submit expenses for my last year’s fitness and/or weight-loss benefit. Can I still do that?