Help! I ordered an item and the item is broken/damaged. Can I get this item replaced? Yes. Call 1-800-671-6798 (TTY: 711) Related articles Help! I went to an approved retailer, I scanned the item with the myTotal Benefits app, and I had funds available in my OTC account. However, my OTC purchase was denied at the register. Can I get reimbursement? How will I know what OTC items are eligible for the OTC benefit? Where can I go to purchase OTC items? Can I still go to CVS? Who can the member contact for any Flex Card issues?