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BCBSMA Medicare Advantage Flex Card
Over-the-Counter (OTC) Benefit

Articles in this section

Help! I ordered an item and the item is broken/damaged. Can I get this item replaced?
Help! I went to an approved retailer, I scanned the item with the myTotal Benefits app, and I had funds available in my OTC account. However, my OTC purchase was denied at the register. Can I get reimbursement?
What if I’m shopping at a grocery store or pharmacy and bring OTC items and non-OTC items to the register. Do I have to do two transactions, one for OTC items and one for non-OTC items?
I don’t like going to the store and I prefer ordering off a catalog. Can I do that instead?
How will I know what OTC items are eligible for the OTC benefit?
Where can I go to purchase OTC items? Can I still go to CVS?

I don’t like going to the store and I prefer ordering off a catalog. Can I do that instead?

YES! Go to MAFlexCard.com or download the myTotalBenefits app to shop for your OTC supplies.

Related articles

How will I know what OTC items are eligible for the OTC benefit?
Where can I go to purchase OTC items? Can I still go to CVS?
How do I get the myTotal Benefits app?
Where can I spend my rewards?
How do I sign up for my online account?

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The Blue Cross Blue Shield of Massachusetts Flex Card Mastercard® Prepaid Card is issued by Stride Bank, N.A., Member FDIC, pursuant to license by Mastercard International. Stride Bank is an independent company offering debit card services and is solely responsible for its products.