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BCBSMA Medicare Advantage Flex Card
Overall FAQ’s

Overall FAQ’s

Who can the member contact for any Flex Card issues?
Help! My card was declined for an allowed expense!
Will I get paper statements in the mail with my balances?
I heard that Uber/Lyft/DoorDash/GrubHub or other similar companies are working with Medicare Advantage plans to accept Flex Card. Can I use my Flex Card for these services?
Help! I lost my Flex Card; can I get a new one?
Can I put my Flex Card on Apple Pay or G-Pay for tap payment?
Can I use my smartphone to access my Flex Card benefits?
Help! I lost my activation code/phone number. Where can I find it?
How does the Flex Card work? Are all the dollars combined in one combined allowance?
What benefits or rewards are available on the Flex Card for 2026?
When can BCBSMA Medicare Advantage members use their benefit?
When will our BCBSMA Medicare Advantage members receive their Flex Card?
Who is receiving a Flex Card?
What does the Flex Card look like?
What is a Flex Card?

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ® Registered Marks of Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. ® Registered Marks, TM Trademarks, and SM Service Marks are the property of their respective owners.

The Blue Cross Blue Shield of Massachusetts Flex Card Mastercard® Prepaid Card is issued by Stride Bank, N.A., Member FDIC, pursuant to license by Mastercard International. Stride Bank is an independent company offering debit card services and is solely responsible for its products.